Following a theft incident in which a fraudster posed as a ‘water company employee’, we, together with Veolia, urge you to exercise particular caution and apply the principle of limited trust.

Before letting anyone into your flat or house, make sure that your visitor is a PWiK employee.

Workwear: PWiK staff wear company uniforms with a clearly visible company logo.
ID badge: Every employee carries a personalised ID badge with a photograph and the company stamp.
Company vehicle: In most cases, our employees travel to the site in marked company vehicles.

How can you quickly verify an employee’s identity?

If you have any doubts, do not let the person in. Call the free, 24-hour emergency number 994 (Water Emergency Service) or 32 78 40 24. The dispatcher will immediately confirm whether any scheduled works, water meter readings or fault repairs are currently taking place in your area.